If you have a problem with the CommuniGate Server, you should try to detect which module or server component causes the problem. If message addresses are rejected, then you should check the Router, if the Server does not start TCP/IP sessions, then you should check the TCP Schedule settings, if faxes are not sent properly - the Fax module settings.
When you find the component causing problems, open that component or
module settings and set the Log option to Low-Level or All Info. Wait till
the problem occurs again. Open and read the tail of the CommuniGate
Log. The Log contains the information about the problems the component
or the module has met.
Do not forget to reset the log level after the problem is solved.
You may want to consult the Troubleshooting section of the module documentation to learn about the most common problems that can occur when using that module.
If you still cannot find the source of the problem, E-mail your CommuniGate Log to support@stalker.com with the detailed description of the problem as you see it. Include the information about the versions of your CommuniGate Server and CommuniGate modules currently installed (use the About CommuniGate command from the Apple menu in the CommuniGator application).